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Privacy Policy

Effective Date: 4th June 2025
Last Updated: 5th June 2025

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CityMenderSA (“we,” “our,” or “us”) is committed to protecting the privacy of our users and the integrity of the information you choose to share with us. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and other relevant legislation in South Africa.

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1. What Information We Collect

We collect minimal personal information and only where necessary. The types of information we may collect include:

  • Personal Details (Optional):

    • Name, email address, or phone number if voluntarily provided when submitting a report or contacting us.

  • Issue Report Details:

    • Type of issue reported (e.g., pothole, streetlight fault)

    • Location data (either GPS pin or address)

    • Photographs or descriptions submitted with the report

  • Device and Log Information:

    • Browser type, IP address, access times, pages visited (non-personal usage data)

  • Reference Numbers and Updates:

    • Information related to tracking or updating a previously submitted report​

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2. How We Use Your Information

Your information is used for the following purposes:

  • To log, display, and track municipal issues

  • To provide you with a reference number and allow issue tracking

  • To analyse usage patterns to improve our platform

  • To share relevant issue information (excluding personal identifiers) with municipal authorities or designated service providers for resolution

  • To communicate with you (if contact details are provided) for updates or clarifications on your report

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3. Sharing of Information

We do not sell or rent your personal data to third parties.

We may share anonymised or aggregated data for research, urban planning, or advocacy purposes. Personal information (if provided) will only be shared with:

  • Relevant municipal authorities or service providers for issue resolution

  • Law enforcement or regulatory bodies, if legally required

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4. Data Retention and Security

  • We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

  • All user data is stored on secure, access-controlled servers.

  • We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, or destruction.

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5. Your Rights Under POPIA

As a South African resident, you have the right to:

  • Request access to the personal data we hold about you

  • Correct, update, or delete your personal data

  • Object to the processing of your data

  • Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, please contact us at: citymendersa@gmail.com

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6. Use of Cookies

We may use cookies or similar technologies to improve user experience, analyse site traffic, and store preferences. You can choose to disable cookies in your browser settings.

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7. Children's Privacy

CityMenderSA does not knowingly collect personal information from individuals under the age of 18 without consent from a parent or guardian. If we become aware that such data has been inadvertently collected, we will take steps to delete it.

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8. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top. Major changes will be communicated on the website.

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9. Contact Us

If you have any questions or concerns about this policy or how your information is handled, you may contact us at:

📧 enquiries@citymendersa.co.za - For general enquiries about CityMenderSA

📧 support@citymendersa.co.za - For support on any issues, make sure to confirm the reference number

📧 feedback@citymendersa.co.za - For feedback, let us know your ideas to improve the service

🌍 www.citymendersa.co.za

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